Shipping and Returns
Freight Charges
Courier delivery for Australian orders (excluding large/bulky orders):
Large/bulky orders (for example, large items exceeding 1 metre in length or orders over 20kgs) within Australia:
Order Processing & Delivery Times
Order processing times vary by product, please refer to the product pages for estimated processing ("Usually Ships in") times. Products marked as "In Stock" are readily accessible to us via our Distribution Centre. Products marked as "Available" are accessible to us via our Distribution Centre or the publisher/manufacturer.
Processing your order
Orders containing items with different "Usually Dispatched In" times will be compiled at our Distribution Centre before dispatching. For example, if an order contains items with short order processing times (e.g. 1-2 business days) and longer processing times (e.g. 5-7 working days), items with the shorter processing times will be held at our Distribution Centre while other items arrive. If courier fees permit, at our discretion, items may be dispatched separately as they arrive. If you require the items with shorter processing times urgently, please place a separate order for these items.
To dispatch your order as quickly as possible, at times items may also be shipped to you directly from the publisher.
Please note: If your order is sent in multiple shipments, due to back ordering out of stock items, there is no additional charge to you.
Shipping your order
Once items have been dispatched, typical delivery times are as follows (some deliveries may take longer depending on the delivery address):
All Australian orders are sent via Australia Post, TNT or a similar courier. All orders require a signature upon delivery. If you are not available to sign for the order, the courier will leave a note explaining how you can make alternative arrangements.
Returns
Change of Mind
Please choose your products carefully as we are unable to accept change of mind returns or exchanges.
Damaged, Faulty or Incorrectly Described Items
If the products you receive are damaged or faulty, we will be happy to exchange the items or offer you a full refund. Please notify us immediately by using our online contact form and provide your full name, order number and details of the fault.
To assist us with a speedy resolution, please keep the box, packing materials and damaged item for our inspection.
We will make every effort to process replacements for damaged/faulty/incorrect items within 7 business days of receipt of the returned goods. The processing time for refunds is within 30 days of receipt of the returned goods.
Refunds will only be made against the original payment method used. Please note that any credit to your card account may not appear on your credit card statement until a future billing cycle, depending on your card issuer’s procedures.
